Refund policy

Refund and Return Policy

Last updated: November 10, 2026

Return window

You may request a return within 30 calendar days after delivery.

Condition of returned items

To be accepted, items must be unworn and unused, free of marks, odours or visible wear, returned in the original packaging, and include all original tags and accessories.

How to request a return or refund

Email marutibennur553@gmail.com with your order number and the reason for your request. We will confirm whether the item is eligible and send you return instructions. Please do not ship an item back before you receive our instructions.

Inspection

When your return arrives, we inspect it to confirm that it is unworn, unused and complete, and we notify you whether the refund is approved or declined.

Refund timing

Approved refunds are issued to the original payment method within 5-10 business days after we receive and inspect the returned item. This is our processing time. Your bank or card issuer may need additional time to post the refund to your account; that posting time is controlled by your bank and is not part of our processing time.

Return shipping costs

Ordinary returns (change of mind, wrong size ordered, item not as expected): the customer is responsible for return shipping costs.
Damaged or incorrect items (arrived damaged, defective, or the wrong item was received): Quiet Luxury Footwear is responsible for return shipping costs.

All items eligible

Our 30-day return policy applies to all items in the store. We do not apply final sale exclusions.

Cancellations

You may request cancellation before your order is dispatched by emailing marutibennur553@gmail.com. Once an order is dispatched, this Return Policy applies.